Refunds & cancellations

What you are paying for

Your entry fee buys a place in the draw for the category you entered at Rubsta Open 2026, on 24–25 October 2026 at Nerul Gymkhana. Entries close on 22 October 2026 at midnight IST (end of day).

If you withdraw

• Up to 22 October 2026, midnight IST (end of day). Withdraw at any time before entries close and we refund your entry fee in full. No deduction is made.
• After entries close. No refund is due. By then your name is in the draw and the order of play is built around it, so the place cannot be filled by anyone else.
• Withdrawing from one category does not affect your entries in any other category.
• A player disqualified for misbehaviour or rude conduct forfeits the entry fee. No refund is due, whenever the disqualification happens.

Send withdrawal requests from the email address on your account to tech@forgelabs.in, with your player ID and the category you are withdrawing from.

If we cancel or change the tournament

• We cancel the tournament. You get a full refund of every entry fee you paid.
• We cancel your category because too few entries came in. You get a full refund for that category, or you may move the fee to another category you are eligible for.
• We postpone the tournament. Your entry moves to the new dates. If you cannot play on those dates, tell us within seven days of the announcement and you get a full refund.
• Play is cut short once the tournament has begun, because of weather, court conditions or any cause outside our control. Entry fees are not refunded, because the costs of staging the event have already been spent.

If your entry is declined

If we cannot accept your entry — the draw is full, or you do not meet the category criteria — you get a full refund of that entry fee. No deduction is made.

How refunds are paid

Refunds go back through Razorpay to the card, UPI ID or account you paid from. We cannot send a refund anywhere else. Once we approve a refund, Razorpay usually credits it within five to seven working days; the exact timing depends on your bank.

Entry fees are shown inclusive of taxes and refunds are made on the same basis. You do not pay a processing charge for a refund we approve.

Payment problems

If money left your account but your entry still shows as unpaid, do not pay again. Email tech@forgelabs.in with the date, amount and payment reference. Failed payments that were never confirmed are released by your bank without us doing anything, normally within seven working days. A duplicate payment for the same entry is refunded in full.

Contact

Email tech@forgelabs.in or call +91 97690 09034. We reply to refund requests within three working days. Full details are on our contact page.